Refund Policy
Port Credit Roofing - Refund & Cancellation Policy
Last updated; March 1, 2026
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Scope
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This policy covers deposits, payments, cancellations, and refunds for roofing services provided by Port Credit Roofing to residential and commercial customers in Ontario.
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Deposites and scheduling
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A deposit may be required to secure materials and schedule your project.
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Deposits are applied to your final invoice. If you cancel after we or scheduled crew, reasonable costs may be retained (see below).
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Your right to cancel
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You may cancel up to 48 hours before work begins, for a full deposit refund.
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If you cancel less then 48 hours before work begins, we refund the deposit minus any incurred costs (e.g., materials ordered, disposal bookings, permits)
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Once work begins
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Work begins when materials are delivered to site or crew arrive to perform roofing work.
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Inspections/estimates: free estimates are not refundable (they're free). Paid inspections are refundable only if canceled at least 24 hours before hand.​
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Completed work: payments for completed phases aren't refunded. If you have concerns about workmanship, contact us. - Our workmanship warranty and compliant process come first (see below).
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Problems & remedies
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We stand by our work. If something's not right, tell us within 7 days of completion. We'll inspect and, if required, repair at no cost during the warranty period.
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Refunds for completed work are rare and considered only when required by law or where a resolution can't be reached. We'll document issues and proposed fixes.
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Weather & delays
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Weather delays don't trigger refunds. We'll reschedule promptly.
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Payments & method
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Refunds go back to the original payment within 7-10 business days after approval
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Contact
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Port Credit Roofing And Exteriors
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647-460-6350
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